Communicating with Families in Challenging Situations – Laura Herrin 2007 (pdf).Blindspot: Near Miss Trauma – Brendan Madden 2017 (pdf).Perceptions – Jeannette Stawski, Christine Lagattolla 2019 (pdf) At the End of My Rope and Hit by a Rock and Stuck in a Hard Place: Two Patients' Perspectives vs.A Critical Evaluation of Certifications – Curt Davidson, Graham Ottley 2014 (pdf).A Case Study in Systems Failure: NZ’s Mangatepopo Tragedy Presentation – Jeff Jackson 2011 (pdf).Supporting Family and Staff During Critical Incidents (handout 2).Supporting Family and Staff During Critical Incidents (handout 1).Supporting Family and Staff During Critical Incidents – Suellen Sack 2020 (pdf).Crisis Management: A Preplan in Action – Drew Leemon, Katie Baum Mettenbrink 2020 (pdf).Emergency Planning & Crisis Response Track: Planning for and responding to field incidents and large-scale crises, supporting affected parties, post-incident response.
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